Webinar: 10 things you need to know about resolving conflict at work

Webinar | 10 things you need to know about resolving conflict at work by Nina Harding and Archie Petsas

Third Party Event Notification for the benefit of members: Cost is $35 payable to Resolution Institute – booking link

10 things you need to know about resolving conflict at work

Nina Harding speaks with experienced HR Director, Archie Petsas, about the risks, opportunities and trends in workplace dispute resolution. Archie will share some fascinating stories that highlight the importance of dealing with disputes efficiently.

Nina shares her observations on bullying, harassment and social discord from the coal face. Nina has mediated hundreds of workplace disputes in a variety of different workplaces. She will provide 4 essential rules for minimising damage from workplace conflict, a model for workplace mediation and tips and techniques.

Join this fascinating discussion between experienced mediator, Nina Harding and HR Director, Archie Petsas to understand the importance of:

  • Relationship management at work
  • Impacts on health and happiness
  • Wickedly complicated and thought provoking workplace disputes

The webinar is relevant to mediators, managers, HR partners and anyone interested in ruminations on conflict.

Register yourself and gain valuable CPD points.

Can’t attend? Register anyway and we’ll send you the recording within 5 working days after the event.


 About the speakers

Nina Harding

Nina Harding has over 20 years of experience in resolving business and public interest disputes. Nina is a law graduate and has a Master of Laws, and has mediated over two thousand disputes in a variety of different areas. She is a nationally accredited Mediator and a recognised expert in the area of dispute resolution.

In addition to mediating disputes, Nina teaches Mediation, Dispute Resolution and Complaint Handling workshops, and runs an online training company, FrontlineComplaints.com. She regularly speaks at conferences and has taught thousands of people how to negotiate more effectively and resolve conflict. Nina Harding has lectured at numerous universities in Australia and overseas.

Archie Petsas

Archie is the head of People & Culture at Southern Cross Group INT. An experienced HR professional with diverse industry and technical experience across ANZ and the Asia Pacific region. Proven experience working with business leaders, developing strong relationships resulting in the development of practical HR solutions whilst keeping the commercial goals of the business in focus.

Webinar information

Registration and login details

Detailed login information will be emailed to registrants as soon as the registration process is completed.

Recording

If you are unable to attend the event, this session will be recorded and all registered participants will receive access to the recording 5 working days after the event. You will have access to the recording until 30 June 2018.

CPD

This event will contribute 1 hour of CPD under the NMAS mediation accreditation scheme.


 Technical support

Getting started

https://www.resolution.institute/about/webinars/webinars-guide

Contact details

Resolution Institute, Sydney, (02) 9251 3366

Resolution Institute, Wellington, (04) 470 0110

Email: webinars@resolution.institute

Resolution Institute Webinar: Getting family law agreement across the line

Webinar | Getting family law agreement across the line: tips and traps by Nichola Di Muzio

Third Party Event Notification for the benefit of members: Cost is $35 payable to Resolution Institute – booking link

On 8 November 2017, the High Court handed down its long-awaited decision in Thorne v Kennedy. In allowing the appeal, the High Court made news by making it clear that it is not enough that both parties to a ‘binding financial agreement’ under the Family Law Act have received independent legal advice.

Nichola will talk about the court’s findings in Thorne v Kennedy and what to do where one party to an agreement may be at a disadvantage due to poor English language skills, age, capacity issues or other circumstances.

The Thorne v Kennedy case highlights the level of care required by lawyers when their clients enter into family law agreements, whether those agreements are formalised by binding financial agreements or consent orders. Nichola will draw on her experience to pass on some tips about how to get an agreement ‘over the line’ including reference to:

  • Consent orders;
  • Capacity issues;
  • Litigation guardians

This presentation is relevant to mediators, lawyers and practitioners involved in family law.

Register yourself and gain valuable CPD points.

Can’t attend? Register anyway and they’ll send you the recording within 5 working days after the event.


About Nichola Di Muzio

Nichola Di Muzio heads the family law team at Thynne + Macartney and she has more than 20 years’ experience in family law. She is a Queensland Law Society Accredited Specialist in Family Law and holds a Masters of Law.

Nichola helps clients find a course through the sometimes difficult territory of parenting matters including relocation disputes, child protection and child abduction (interstate and overseas). She assists clients with matrimonial and de facto property settlements, pre-nuptial and post-nuptial agreements, spousal maintenance, asset planning (including trusts, wills and estates), paternity issues, domestic violence matters, divorce, spousal maintenance and child support.

She completed Family Dispute Resolution studies at the Queensland University of Technology and gained advanced training in Collaborative Law. Nichola uses this training to encourage non-adversarial methods of dispute resolution although she has extensive experience in Court proceedings if needed.

She likes to share her experience and has been involved with QUT’s career mentor program and Griffith University’s industry mentoring scheme for many years. Nichola also volunteers at Women’s Legal Service. She recently joined the Queensland Law Society list of domestic violence lawyers.

Nichola was recently made a Finalist in the 2017 Australian Law Awards in the ‘Special Counsel of the Year’ category.

She is a member of Queensland Collaborative Law, International Academy of Collaborative Practitioners, the Family Law Practitioners Association (Qld), and the Family Law Section of the Law Council of Australia, and is the Treasurer of Women Lawyers Association of Queensland.

Webinar information

Registration and login details

Detailed login information will be emailed to registrants as soon as the registration process is completed.

Recording

If you are unable to attend the event, this session will be recorded and all registered participants will receive access to the recording 5 working days after the event. You will have access to the recording until 30 June 2018.

CPD

This event will contribute 1 hour of CPD under the NMAS mediation accreditation schemes.


 Technical support

Getting started

https://www.resolution.institute/about/webinars/webinars-guide

Contact details

Resolution Institute, Sydney, (02) 9251 3366

Resolution Institute, Wellington, (04) 470 0110

Email: webinars@resolution.institute

Resolution Institute Webinar: Elements of Outrage

Elements of outrage: a diagnostic tool for understanding people’s interests more richly by Phillip Hart

Third Party Event Notification for the benefit of members: Cost is $35 payable to Resolution Institute – booking link

People locked in conflict often need our help to recognise and discuss their interests in the situation. How confident are we that we have addressed all the important elements? What might we be missing? How can we support a stronger and more nuanced understanding of people’s interests?

Sandman distinguishes the negative consequences of a situation (Hazard) from the strong negative reactions – anger, concern, etc – that the person experiences (Outrage). Using an evidence-based approach – drawing on his extensive experience managing controversies – he identifies 12 elements that tend to contribute to people’s outrage and which he says dominate most conflicts.

These elements provide us with a handy checklist or diagnostic tool.

We will explore these 12 elements and road-test them by applying them to some mediation experience(s) of our own.

If you need any help, please contact Resolution Institute’s Sydney office on (02) 9251 3366 or NZ (04) 470 0110 or email webinars@resolution.institute

About Phillip Hart

Phillip Hart (LinkedIn) is Principal of a consultancy specialising in mediation, facilitation and skills development. He has more than 15 years’ experience in a wide range of contexts in the private, public and non-government sectors.

Phillip is drawn to helping people make progress where it seems most difficult, and trying to learn from those whom he least understands.

He is an active contributor to the profession; his previous conference presentations include such topics as:

  • Conflict Specialists and Public Confrontations,
  • Connecting with a Hostile Audience and
  • Riding the Tiger: Resolving Complex Many-party Issues.

 

Resolution Institute Webinar: Why am I here? Remembering mediation’s core: self-determination

Webinar | Why Am I Here? Remembering mediation’s core: self-determination by Alysoun Boyle

Is self-determination just a feel-good catch phrase, or does it really mean something?

Join this thought-provoking webinar by Alysoun Boyle that explores self-determination as the fundamental principle of mediation. Using disputant self-determination as a guide, Alysoun will review facilitative mediation and the role of the mediator. She will show how each step of the mediation process and each action of the mediator are designed to protect, reinforce, and maximise disputant self-determination. Attend this webinar as an opportunity to reflect on your own practice and explore in depth the true power of mediation.

Register yourself for this skills refresher and gain valuable CPD points.

Need help REGISTERING >>? Contact the Resolution Institute Sydney office on (02) 9251 3366  or NZ (04) 470 0110 or email webinars@resolution.institute

About Alysoun Boyle

Alysoun Boyle has over 20 years’ experience in the dispute resolution field in Australia, practising predominately as a mediator. She is also an experienced and respected dispute resolution trainer and educator, and has experience ind disputes system design. Alysoun holds mediator accreditation under the National Mediator Accreditation Standards (NMAS). She is also a board member of the Resolution Institute.  Linked In Profile for Alysoun Boyle – https://www.linkedin.com/in/alysoun-boyle-7a653773/

Having developed Australia’s first statutory court-diversion program for opiate-dependent offenders, and overseen the creation of innovative approaches for limiting overly restrictive responses to opiate dependency, the move to dispute resolution was a natural one. Strongly committed to the principles of empowerment and self-determination, she “lives” them in her dispute resolution practice. Rather than wondering whether or not people are capable of making their own decisions, she asks: “What can I do differently that will make it easier for these people to make their own decisions?”

She is a PhD candidate investigating the attributes of effective mediators, and is currently working on a separate research project with direct relevance to aged care dispute resolution and elder mediation.