Complaints

Mi RMAB External Complaints Handling Service Fact SheetsMi RMAB Complaints Handling Service is available to the general public who have a dispute with a Mi RMAB member.

How to use the service

You can contact our service by telephone to  Mi Mediation Centre on 03 9503 9931 or email using the Contact Us page on this website.

What happens next?

The person who you first make contact with will ask you some questions about your concerns, who the member is that you have concerns about and determine the most appropriate way to deal with the complaint.

Generally this will involve assigning a Complaint Manager who will contact you to discuss your issues more fully within seven (7) days of your initial contact.

In some situations members of Mi RMAB have a different external complaints handling service. If that is the case you will be provided with information about how your complaint can be dealt with by that service.

With your permission we can provide the information you have already provided to us and ask the mediators external complaints handing service to contact you.

The NMAS Standards

Nationally Accredited Mediators must comply with the National Mediator Accreditation Standards (NMAS). You can download a copy of the NMAS from the Mediators Standards Board website www.msb.org.au

Complaints about services provided by mediators are not accepted directly by the MSB and instead should be directed to the mediators external complaints handling service such as Mi RMAB.

Family Dispute Resolution Practitioners

In addition to their obligations as NMAS Accredited Mediators (if they are NMAS accredited) Family Dispute Resolution Practitioners have obligations under the Family Law Act 1975 and Family Law (Family Dispute Resolution Practitioners) Regulations 2008. The accreditation body for Family Dispute Resolution Practitioners is the Australian Attorney Generals Department.

You can find out more information about FDR on the Attorney Generals wwww.ag.gov.au

Complaints about services provided by family dispute resolution practitioners are not accepted directly by the Attorney Generals Department and instead should be directed to the mediators external complaints handling service such as Mi RMAB.

Cost

The Mi RMAB External Complaints Handling Service is a Mi RMAB member service available to members who have NMAS Accreditation through Mi RMAB, non-NMAS Family Dispute Resolution Practitioners who opt in and student members who opt in.

Mediation – if during the complaints handling process a mutual decision to participate in mediation there will be costs associated. The mediation will be facilitated by the Complaint Manager and a fee of $440 applies to each party. This fee covers all pre-mediation procedures and up to a two hour video mediation.

This fee covers all pre-mediation procedures and up to a two hour video mediation.

Fact Sheets

Mi RMAB External Complaints Handling Service Fact Sheets

 

 

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