Regular Webinar Schedule – Save the dates!

All of the upcoming events for Mi as well as others that come to our notice are on the Calendar on the RMAB Website –

The Mediation Institute Events are on a Blue background and the others blue writing on white.

We have two regular series of events running:

– 1st Wednesday of each month 7 pm Online Group Peer Supervision Joanne Law is running those ones and the Zoom meeting number is 9282726252

– 3rd Wednesday of each month at 7 pm Mediation Practice Ken Speakman is running those ones and the meeting number is 555 222 255

– We’ve got a special webinar with a Canadian Based expert on Visual Mediation on the 16th October at 12 pm on my meeting number 928272625

Other things will come up from time to time so keep an eye on the weekly email that should go out automatically to you with all of the posts from that week. Let us know if you are not getting that so we can update our records.

Mediation Practice Development Webinars

Mediation Practice Development Webinars

Updated: 21st September 2017

The practice group stated last night (20th September) and the attendees put together a schedule for future sessions.


Structure: One hour webinar

Date and Time: 3rd Wednesday of each month at 7 pm Eastern Standard Time (Brisbane time all year round)  That might shift a bit around Christmas and January.


  • Free for Mediation Institute RMAB Members
  • $35 for non-members

Host: Ken Speakman 

Meeting Number: 555 222 2555


  • 20 minute presentation on the topic for the webinar
  • Open mike Q & A, success and horror stories
  • Take away’s

CPD: 1 hour CPD. You must register to have your CPD recorded but we recommend you add it to your Professional Development spreadsheet as well.

Scheduled Dates and Mediation Practice Development Dates Topics

Topics and registration links will be updated once we have the survey data back.

  1. Wednesday 20th September 2017  – Meet, greet and determine topics
  2. Wednesday 18th October 2017  – Marketing – Client Psychology
  3. Wednesday 15th November 2017 – Writing Articles
  4. Wednesday 20th December 2017 – Creating Video Articles
  5. Wednesday 17th January 2018 – Social Media (Facebook B2C)
  6. Wednesday 21st February 2018 – Building an Integrated Online Marketing Plan
  7. Wednesday 21st March 2018 – Web Page Design Overview
  8. Wednesday 18st April 2018 – Build Your Personal Brand
  9. Wednesday 16th May 2018 – The Key Person of Influence (KPI) Process
  10. Wednesday 20th June 2018 –  Mentoring & Coaching
  11. Wednesday 18th July 2018 – Business 2 Business (B2B) Marketing
  12. Wednesday 15th August 2018 – Business 2 Consumer (B2C) Marketing
  13. Wednesday 19th September 2018 – Professional Associations & Groups

This webinar series on Mediation Practice Development is designed to help mediators develop their mediation practice. The sessions will run monthly on topics chosen by our members.

Log in and go to the members area for discussions, video recordings and resources.

  • Free for Members and $35 a session for non-members

We will add links to the recordings of the sessions for members who can’t attend live to this page over time.  You will also be able to participate in discussions of the topics in the groups area.

Unhooked Media and It’s All YOUR Fault at Work

As you may know we are big fan’s of Bill Eddie and the High Conflict Institute and really support their work in helping to understand and work with high conflict people in your family and workplace. We greater understanding we hope that we all avoid growing more narcissists and other high conflict people!

Bill has a September special on It’s All YOUR Fault at Work

It's all your fault at workIt’s down from $19.95 to $14.95 so might be worth picking up. Link to the publishers website

Book Reviews

There are some other really interesting titles for sale on this specialist publishers site.  We’d be really interested in book review posts if anyone has something fabulous that they have read recently and recommend to other mediators.


While we are looking at all things Bill Eddie you might be interested in this five page feature article about addressing High Conflict in the Workplace. Written by Georgi DiStefano and Bill Eddie it describes some strategies that have proven to be effective when dealing with High Conflict Personalities and behaviour.

If you haven’t read any of Bill Eddies work here is a brief summary to whet your appetite

  • High conflict personalities and behaviour refers to people who exhibit uncontrolled emotions, extreme reactions and are very prone to identifying targets of blame and avoiding any personal responsibility for their actions and their results, unless the results are positive in which case they will take all the credit. The four distinguishing behaviours are:
    • preoccupation with blaming others
    • all-or-nothing thinking
    • unmanaged emotions and
    • extreme behaviours

read the article for the secondary characteristics if you’re thinking that you might be trying to cope with someone with a high conflict personality.

  • The BIFF response is a technique that you can use to defuse hostile written communication. We’ve used it and know that it works!
    • Brief – so it doesn’t trigger a hostile response
    • Informative – clear information not defensive, emotional, opinionated or argumentative. Frustrating but it’s better that way!
    • Friendly – for example thanking them for their response and a friendly closing comment such as “Have a good weekend”
    • Firm – either end the conversation with your response and if that is not possible offer two choices and ask for a reply by a specific date.
  • The CARS Method this approach can be used as a step by step progression or elements of it individually as long as you don’t skip the connect stage!
    • Connecting – it is really important to connect with an EAR statement before trying to address the issue or situation. EAR stands for Empathy, Attention and Respect. e.g “I can see how upset you are (empathy). I will pay attention to your concerns (attention). I really respect your efforts to solve this problem (respect) Seems too overt? Try it, it won’t be.
    • Analysing options – this step helps the person to review their immediate and long term options.
    • Responding to misinformation – people who engage in High Conflict stir up other people and create fear and distress. They have the ability to recruit other people to their cause until their extreme behaviour highlights to their supporters that all is not as they’ve been told. While they are engaged these recruited Negative Advocates help to spread the workplace disruption even through they may not be high conflict themselves. It is important to set the record straight and deal with misinformation.
    • Setting Limits – workplace policies and procedures can form the foundation for setting behavioural limits and consequences. It is important that you are very clear about what is and isn’t acceptable behaviour and what the consequences are if inappropriate behaviour is used.

Link to the article 

Visual Mediation Webinar 17th October 2017

Are you thinking “What’s Visual Mediation?”

If you are make sure you book in to come along to our special webinar with Lisa Arora. Lisa is located in British Columbia, Canada and has agreed to host a webinar for Mediation Institute to discuss Visual Mediation.

How to book for the webinar

Click on the link to book in and add this webinar to your professional development calendar (1 hour PD points for Mediators and FDR Practitioners)

It is free for members so make sure you book in. As soon as you log in to the website it will write off the $35 booking fee.

Joanne and Lisa had a chat this week to discuss her approach to Visual Mediation. Lisa is a leading practitioner of Visual Mediation and is very generous in sharing her knowledge and expertise.

How to prepare

To get the most out of the event why not find a bit more about Visual Mediation by going to Lisa’s website and downloading her free Visual Agenda Template and 32 page Mediators Guide.

Visual Mediation AgendaThe Visual Mediation Agenda

Your questions

If you have any questions that you would particularly like Lisa to answer email them in to the team, especially if you can’t make it to the webinar live (note that we needed to schedule it at 12 noon Melbourne Summer Time for it to be at a civilized time for Lisa)




Reminder – Online Peer Group Supervision Session

Remember to book in for the Online Peer Group Supervision Session at 7 pm this Thursday (Melbourne Time)

Members – If you are a Mediation Institute RMAB member log in and book through the booking system so that it keeps a record for you of your Professional Development Activities – Online Group Peer Supervision

Make sure that you log in so that you get the 100% / $35 discount for being a Member.

Non-Members – We welcome the participation of other Mediators and Family Dispute Resolution Practitioners – It is $35 to participate. Share your experience and learn from others for only $35. Online Group Peer Supervision Why not join Mi RMAB? If you don’t need NMAS Accreditation (i.e already a member of another association it is $120 for one year or $220 for two years) Select the right membership for you here or send an email to

Meeting Technology

The meeting will be online using Zoom Webinar technology. Go to to download the free software to your computer, tablet or smart phone before the meeting time.

If you are registered through the booking system we will send you a reminder and meeting link on Thursday but if you have any troubles getting through the meeting number if 9282726252.


Online Role Plays

Want to participate in Online Role Plays?

We’d love you to.  You’ll earn two hours of Professional Development, have fun and keep yourself fresh.

How do I get involved?

Link to Role Play Scheduler

If you are a Mediation Institute Graduate and know the roles just click on the link to go to the role play scheduler and put your name in an available slot. 

Never been in an online role play before? If you are not an Mediation Institute Graduate and are not feeling confident about online role plays then give us a call on 1300 781 533 and we’ll do an orientation session with you.

Want to be the mediator in a role play?

If you are looking for the opportunity to role play as the mediator we’d love to accommodate that.  Just put your name down at a time that is convenient for you in the scheduler and see if you can get some role players.

See the example below for Saturday 2nd September


  • Make sure that you can be contacted. If your name is not on the Contact Information list (look for the tab at the bottom of the Google Sheet) then add yourself in
  • Scenario. You can use one of the Mediation Institute role play scenarios but we would love some new ones. If you would like to put together the basics for a new role play we’d love it and you will get an additional hour of CPD credits for every role play scenario you produce. Might be a good opportunity to re-run a mediation you were not totally happy with.   You can use this RP-Template to write your own scenario

What type of Role Play can it be?

It can be any type of role play you’d like including a co-mediation if you’d like to practice that with someone who you’re considering working with.

If I want to be the mediator do I need a paid version of Zoom?

  • If you have a paid version of Zoom (the video mediation tool we use) then use your zoom number.
  • If you don’t then you’ll need to use the number of one of our team to avoid your mediation ending after 45 minutes. Just email to let us know that you need help. We will give you one of our paid accounts to use as the meeting number and pop in to make you the meeting host.  That way you’ll be able to record, control the private sessions and other hosty things you need to do.


  • All Mediation Institute RMAB members can participate in online role plays with Mediation Institute students (mentored role plays) or among themselves (peer mentoring) at no cost
  • You will gain 2 hours of professional development credits for each role play (providing the full session including feedback runs for about two hours!) and you will get another hour of professional development credits for each role play scenario that you write up to an acceptable standard.
  • If you have any difficulty getting into the scheduler, understanding the scheduler or are uncertain about participating in an online role play call us on 1300 781 533 for help or to book in for a free orientation session.