All of the upcoming events for Mi as well as others that come to our notice are on the Calendar on the RMAB Website – https://rmab.mediationinstitute.edu.au/events/
The Mediation Institute Events are on a Blue background and the others blue writing on white.
We have two regular series of events running:
– 1st Wednesday of each month 7 pm Online Group Peer Supervision https://rmab.mediationinstitute.edu.au/event/online-group-peer-supervision/all/ Joanne Law is running those ones and the Zoom meeting number is 9282726252
– 3rd Wednesday of each month at 7 pm Mediation Practice https://rmab.mediationinstitute.edu.au/event/mi-webinar-the-mediation-practice-development/all/ Ken Speakman is running those ones and the meeting number is 555 222 255
– We’ve got a special webinar with a Canadian Based expert on Visual Mediation on the 16th October at 12 pm on my meeting number 928272625 https://rmab.mediationinstitute.edu.au/event/webinar-visual-media-lisa-arora/
Other things will come up from time to time so keep an eye on the weekly email that should go out automatically to you with all of the posts from that week. Let us know if you are not getting that so we can update our records.
Mediation Practice Development Webinars
Updated: 21st September 2017
The practice group stated last night (20th September) and the attendees put together a schedule for future sessions.
Structure: One hour webinar
Date and Time: 3rd Wednesday of each month at 7 pm Eastern Standard Time (Brisbane time all year round) That might shift a bit around Christmas and January.
- Free for Mediation Institute RMAB Members
- $35 for non-members
Host: Ken Speakman
Meeting Number: 555 222 2555
- 20 minute presentation on the topic for the webinar
- Open mike Q & A, success and horror stories
- Take away’s
CPD: 1 hour CPD. You must register to have your CPD recorded but we recommend you add it to your Professional Development spreadsheet as well.
Scheduled Dates and Mediation Practice Development Dates Topics
Topics and registration links will be updated once we have the survey data back.
- Wednesday 20th September 2017 – Meet, greet and determine topics
- Wednesday 18th October 2017 – Marketing – Client Psychology
- Wednesday 15th November 2017 – Writing Articles
- Wednesday 20th December 2017 – Creating Video Articles
- Wednesday 17th January 2018 – Social Media (Facebook B2C)
- Wednesday 21st February 2018 – Building an Integrated Online Marketing Plan
- Wednesday 21st March 2018 – Web Page Design Overview
- Wednesday 18st April 2018 – Build Your Personal Brand
- Wednesday 16th May 2018 – The Key Person of Influence (KPI) Process
- Wednesday 20th June 2018 – Mentoring & Coaching
- Wednesday 18th July 2018 – Business 2 Business (B2B) Marketing
- Wednesday 15th August 2018 – Business 2 Consumer (B2C) Marketing
- Wednesday 19th September 2018 – Professional Associations & Groups
This webinar series on Mediation Practice Development is designed to help mediators develop their mediation practice. The sessions will run monthly on topics chosen by our members.
Log in and go to the members area for discussions, video recordings and resources.
- Free for Members and $35 a session for non-members
We will add links to the recordings of the sessions for members who can’t attend live to this page over time. You will also be able to participate in discussions of the topics in the groups area.
We’ve created a map to help locate our members around the country and the world. We do have another member currently in the US. Let us know if you’d like to expand the members map to include the northern hemisphere Carl.
What to do
If you are a member please check your map listing and make sure the information is correct and what you want shared. If you have not yet provided profile information for Mi RMAB website the link to your profile may not be there. Link to the Map
b) information that you want publicly available
If everything is OK. Do nothing
If a change is required. Send an email with what has to change from and to to the office email office @mediationinstitute.edu.au (without the gap in the email address of course)
Why have we created a Member Map?
Two main reasons for creating the member map.
1 is to allow people who may be wanting to engage the services of a Mediation Institute RMAB member to easily find you by location.
2 is to allow members to find others in their area for networking, referrals and collaborations.
As you may know we are big fan’s of Bill Eddie and the High Conflict Institute and really support their work in helping to understand and work with high conflict people in your family and workplace. We greater understanding we hope that we all avoid growing more narcissists and other high conflict people!
Bill has a September special on It’s All YOUR Fault at Work
It’s down from $19.95 to $14.95 so might be worth picking up. Link to the publishers website
There are some other really interesting titles for sale on this specialist publishers site. We’d be really interested in book review posts if anyone has something fabulous that they have read recently and recommend to other mediators.
CARS and BIFF
While we are looking at all things Bill Eddie you might be interested in this five page feature article about addressing High Conflict in the Workplace. Written by Georgi DiStefano and Bill Eddie it describes some strategies that have proven to be effective when dealing with High Conflict Personalities and behaviour.
If you haven’t read any of Bill Eddies work here is a brief summary to whet your appetite
- High conflict personalities and behaviour refers to people who exhibit uncontrolled emotions, extreme reactions and are very prone to identifying targets of blame and avoiding any personal responsibility for their actions and their results, unless the results are positive in which case they will take all the credit. The four distinguishing behaviours are:
- preoccupation with blaming others
- all-or-nothing thinking
- unmanaged emotions and
- extreme behaviours
read the article for the secondary characteristics if you’re thinking that you might be trying to cope with someone with a high conflict personality.
- The BIFF response is a technique that you can use to defuse hostile written communication. We’ve used it and know that it works!
- Brief – so it doesn’t trigger a hostile response
- Informative – clear information not defensive, emotional, opinionated or argumentative. Frustrating but it’s better that way!
- Friendly – for example thanking them for their response and a friendly closing comment such as “Have a good weekend”
- Firm – either end the conversation with your response and if that is not possible offer two choices and ask for a reply by a specific date.
- The CARS Method this approach can be used as a step by step progression or elements of it individually as long as you don’t skip the connect stage!
- Connecting – it is really important to connect with an EAR statement before trying to address the issue or situation. EAR stands for Empathy, Attention and Respect. e.g “I can see how upset you are (empathy). I will pay attention to your concerns (attention). I really respect your efforts to solve this problem (respect) Seems too overt? Try it, it won’t be.
- Analysing options – this step helps the person to review their immediate and long term options.
- Responding to misinformation – people who engage in High Conflict stir up other people and create fear and distress. They have the ability to recruit other people to their cause until their extreme behaviour highlights to their supporters that all is not as they’ve been told. While they are engaged these recruited Negative Advocates help to spread the workplace disruption even through they may not be high conflict themselves. It is important to set the record straight and deal with misinformation.
- Setting Limits – workplace policies and procedures can form the foundation for setting behavioural limits and consequences. It is important that you are very clear about what is and isn’t acceptable behaviour and what the consequences are if inappropriate behaviour is used.
Link to the article