Regular Webinar Schedule – Save the dates!

All of the upcoming events for Mi as well as others that come to our notice are on the Calendar on the RMAB Website –

The Mediation Institute Events are on a Blue background and the others blue writing on white.

We have two regular series of events running:

– 1st Wednesday of each month 7 pm Online Group Peer Supervision Joanne Law is running those ones and the Zoom meeting number is 9282726252

– 3rd Wednesday of each month at 7 pm Mediation Practice Ken Speakman is running those ones and the meeting number is 555 222 255

– We’ve got a special webinar with a Canadian Based expert on Visual Mediation on the 16th October at 12 pm on my meeting number 928272625

Other things will come up from time to time so keep an eye on the weekly email that should go out automatically to you with all of the posts from that week. Let us know if you are not getting that so we can update our records.

Mediation Practice Development Webinars

Mediation Practice Development Webinars

Updated: 21st September 2017

The practice group stated last night (20th September) and the attendees put together a schedule for future sessions.


Structure: One hour webinar

Date and Time: 3rd Wednesday of each month at 7 pm Eastern Standard Time (Brisbane time all year round)  That might shift a bit around Christmas and January.


  • Free for Mediation Institute RMAB Members
  • $35 for non-members

Host: Ken Speakman 

Meeting Number: 555 222 2555


  • 20 minute presentation on the topic for the webinar
  • Open mike Q & A, success and horror stories
  • Take away’s

CPD: 1 hour CPD. You must register to have your CPD recorded but we recommend you add it to your Professional Development spreadsheet as well.

Scheduled Dates and Mediation Practice Development Dates Topics

Topics and registration links will be updated once we have the survey data back.

  1. Wednesday 20th September 2017  – Meet, greet and determine topics
  2. Wednesday 18th October 2017  – Marketing – Client Psychology
  3. Wednesday 15th November 2017 – Writing Articles
  4. Wednesday 20th December 2017 – Creating Video Articles
  5. Wednesday 17th January 2018 – Social Media (Facebook B2C)
  6. Wednesday 21st February 2018 – Building an Integrated Online Marketing Plan
  7. Wednesday 21st March 2018 – Web Page Design Overview
  8. Wednesday 18st April 2018 – Build Your Personal Brand
  9. Wednesday 16th May 2018 – The Key Person of Influence (KPI) Process
  10. Wednesday 20th June 2018 –  Mentoring & Coaching
  11. Wednesday 18th July 2018 – Business 2 Business (B2B) Marketing
  12. Wednesday 15th August 2018 – Business 2 Consumer (B2C) Marketing
  13. Wednesday 19th September 2018 – Professional Associations & Groups

This webinar series on Mediation Practice Development is designed to help mediators develop their mediation practice. The sessions will run monthly on topics chosen by our members.

Log in and go to the members area for discussions, video recordings and resources.

  • Free for Members and $35 a session for non-members

We will add links to the recordings of the sessions for members who can’t attend live to this page over time.  You will also be able to participate in discussions of the topics in the groups area.

Members Map

We’ve created a map to help locate our members around the country and the world. We do have another member currently in the US. Let us know if you’d like to expand the members map to include the northern hemisphere Carl.

Mi RMAB Members

What to do

If you are a member please check your map listing and make sure the information is correct and what you want shared. If you have not yet provided profile information for Mi RMAB website the link to your profile may not be there. Link to the Map

a) correct

b) information that you want publicly available

If everything is OK. Do nothing

If a change is required. Send an email with what has to change from and to to the office email office (without the gap in the email address of course)

Why have we created a Member Map?

Two main reasons for creating the member map.

1 is to allow people who may be wanting to engage the services of a Mediation Institute RMAB member to easily find you by location.

2 is to allow members to find others in their area for networking, referrals and collaborations.

Mediator Panel Opportunity VSBC closes 29.9.2017

Victorian Small Business Commissioner (VSBC) Mediation Panel

Applications close Friday 29th September 2017

VSBC Mediation Panel Members will be appointed to the panel for a duration of two years. At completion of that period, the application process will be reopened and current panel members invited to reapply.

Applicants should have:

  • National mediator accreditation under the National Mediator Accreditation System (NMAS) by a Recognised Mediator Accreditation Body (RMAB);
  • Relevant experience;
  • Indicated relevant jurisdictional capability and knowledge;
  • Agreed to comply / demonstrated compliance with the administrative requirements of the VSBC; and
  • Confirmed their ability to undertake mediation appointments if offered.

VSBC Mediation Panel members will be governed by the VSBC Policy for Appointment of Mediators.

Fees paid to VSBC Mediation Panel Members are outlined in the VSBC Mediation Panel Fee Policy.

Last year the VSBC held over 600 commercial dispute mediations.

Panel Members will be offered a minimum of three VSBC mediations per year. Offers of mediations declined by Panel Members count towards the minimum number.

Application and Selection Process

The application form is to be completed by all persons wishing to be appointed to the VSBC Mediation Panel. An up to date resume must accompany all applications.

All information and supporting documentation requested in the application form is mandatory and will form part of the selection process to determine the most suitable applicants to provide high quality mediation assistance to Victorian small businesses in commercial disputes.

To be appointed to the VSBC Mediation Panel, an Applicant must be accredited under the National Mediation Accreditation System (NMAS) by a Recognised Mediation Accreditation Body (RMAB). Applicant’s details must be listed on the Mediation Standards Board (MBS) website under the Register of Nationally Accredited Mediators or else their application may be rejected. (

The selection process will involve consideration of each Applicant’s declared skills and experience against the needs of the VSBC’s dispute resolution functions.

Incomplete and/or late applications will not be considered.

All applications received electronically will be acknowledged by email and treated in confidence.  All Applicants will be notified of the result of their application by email.

Shortlisted Applicants may be required to attend an interview.

Once the application process is completed and the panel is fully appointed, the process will be closed.

Panel members are required to notify the VSBC of any change in their status that may affect their qualifications to be a member of the panel.

The appointment, reappointment, and removal of panel members remains within the sole and absolute discretion of the VSBC.

To continually achieve the goal of providing high quality mediation services, the VSBC reserves the right to change panel membership appointment and reappointment requirements as and when it deems necessary.

Application is a competitive process. No correspondence or discussion will be entered into with persons who are not successful in their application to be appointed a member of the VSBC Mediation Panel.

You can assume that we have received applications from vastly more Applicants than we needed to appoint.

Unhooked Media and It’s All YOUR Fault at Work

As you may know we are big fan’s of Bill Eddie and the High Conflict Institute and really support their work in helping to understand and work with high conflict people in your family and workplace. We greater understanding we hope that we all avoid growing more narcissists and other high conflict people!

Bill has a September special on It’s All YOUR Fault at Work

It's all your fault at workIt’s down from $19.95 to $14.95 so might be worth picking up. Link to the publishers website

Book Reviews

There are some other really interesting titles for sale on this specialist publishers site.  We’d be really interested in book review posts if anyone has something fabulous that they have read recently and recommend to other mediators.


While we are looking at all things Bill Eddie you might be interested in this five page feature article about addressing High Conflict in the Workplace. Written by Georgi DiStefano and Bill Eddie it describes some strategies that have proven to be effective when dealing with High Conflict Personalities and behaviour.

If you haven’t read any of Bill Eddies work here is a brief summary to whet your appetite

  • High conflict personalities and behaviour refers to people who exhibit uncontrolled emotions, extreme reactions and are very prone to identifying targets of blame and avoiding any personal responsibility for their actions and their results, unless the results are positive in which case they will take all the credit. The four distinguishing behaviours are:
    • preoccupation with blaming others
    • all-or-nothing thinking
    • unmanaged emotions and
    • extreme behaviours

read the article for the secondary characteristics if you’re thinking that you might be trying to cope with someone with a high conflict personality.

  • The BIFF response is a technique that you can use to defuse hostile written communication. We’ve used it and know that it works!
    • Brief – so it doesn’t trigger a hostile response
    • Informative – clear information not defensive, emotional, opinionated or argumentative. Frustrating but it’s better that way!
    • Friendly – for example thanking them for their response and a friendly closing comment such as “Have a good weekend”
    • Firm – either end the conversation with your response and if that is not possible offer two choices and ask for a reply by a specific date.
  • The CARS Method this approach can be used as a step by step progression or elements of it individually as long as you don’t skip the connect stage!
    • Connecting – it is really important to connect with an EAR statement before trying to address the issue or situation. EAR stands for Empathy, Attention and Respect. e.g “I can see how upset you are (empathy). I will pay attention to your concerns (attention). I really respect your efforts to solve this problem (respect) Seems too overt? Try it, it won’t be.
    • Analysing options – this step helps the person to review their immediate and long term options.
    • Responding to misinformation – people who engage in High Conflict stir up other people and create fear and distress. They have the ability to recruit other people to their cause until their extreme behaviour highlights to their supporters that all is not as they’ve been told. While they are engaged these recruited Negative Advocates help to spread the workplace disruption even through they may not be high conflict themselves. It is important to set the record straight and deal with misinformation.
    • Setting Limits – workplace policies and procedures can form the foundation for setting behavioural limits and consequences. It is important that you are very clear about what is and isn’t acceptable behaviour and what the consequences are if inappropriate behaviour is used.

Link to the article